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Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats tailored to global needs.
How is the quality and safety of the pet food ensured?
Our facility is certified by ISO, HACCP, and other pet food standards. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
Is it possible to customize pet food formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific target market requirements.
Are raw materials sourced from reliable suppliers?
Yes. We require partner facilities to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives. We verify nutritional and safety certificates regularly.
What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible. For regular products like standard wet food, the MOQ is typically 10 cases; for customized products, we discuss a reasonable minimum based on production feasibility.
What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to resolve problems, including arranging replacements or refunds.
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